Customer Reviews & Stories

I have taken my car here ever since I got it and  always fair deal good service and never had to wait too long to get my car back. Plus they call and check up on my car and remind me when it's time for an oil change this place has been good to me and my car.

— Google User Review

My truck broke down near by and was towed to this place around 5pm on a Friday. Chris stayed late to access my truck and provide professional service for options and costs. I am from out of the area and he was able to get quotes very quickly on a new engine (which I did not go through with). They let me store my vehicle their for a week while I determined my options even though I did not go with them only charged half the price. I would recommend these guys to anyone for their integrity and courtesy. 

— Google User Review

My car was having trouble so I took my car to the dealership. It was going to be 2000 dollars for needed to be done. So they said. I wanted to get a second opinion. I went to Master Tech Automotive. They discovered what the problem was fixed it. And went above and beyond. They left mints and a thank you note in my car. They gave me a certificate to come back. And I now feel safe if my car ever breaks down in the next 5 years. Because they cover that. They were very honest and didn't try to sell me anything extra. I would definitely go again!

— Google User Review

I'm a diesel mechanic 15 years experience but hate taking my personal time working on my vehicles. These guys do outstanding work great price really great service writer once you start bringing your vehicles in they bend over backwards to help you even with warranty SVC as most shops try and do as little as possible to not lose money on warranty SVC they keep there standards and quality high thx guys

— Yelp User Review

Just got a repair done and Master Tech did a great job of communicating with me throughout the process on my options and their professional opinion on what should be done. I am pleased with the work that was done and have already scheduled my maintenance that needs to be performed there. I may have been able to spend less elsewhere, but would not have the guarantee and experiemce I received here. Thank you.

— Google User Review

Very satisfied with my service from beginning to end! James was more than helpful through the entire process; explaining things step by step, pricing, being respectful and providing personable customer service. Bobby and Ryan were also very friendly and provided great listening and care during and after the repairs. Loved them! Will be taking my future maintenance/repairs to Master Tech Automotive.

— Google User Review

I'm very happy to say that Master Tech actually personally called me apologized and help me with the problem I addressed earlier. I'm willing to give these guys another chance due to their great care for their customers.

— Google User Review

Great shop. Fixed right the first time.

— Google User Review

Great service very friendly explains everything to you couldn't ask for better very reasonable and works you in on a timely basis thank you for all your kind help this is my 4th time here and always been treated with very very good respect treated like family work is always guaranteed they clean your car wash your windows your car is perfect when you get it thank you so very much

— Yelp User Review

Walked in for an Oil change and air filter cleaning (K&N), which was done quickly and correctly, and they even gave me a lift over to the Mall while I waited--I'll be back!

— Google User Review

I have taken my cars to MTA for the past couple of years, and have always been pleased with the service.  The staff are friendly and knowledgeable, and my car is always returned clean and ready to drive.

— Google User Review

I took my Toyota Matrix in to be fixed and they helped me out:) they even gave me different payment options, which was nice. I’ve never went anywhere else that does that. Everyone was very friendly!

— Google User Review

recently I had a issue occur that was too big for me to cover on the spot n I seen this place had over 130 reviews and still at over 4 star rating. That's damn good. Any ways I needed to get financed for my costly repair and master automotive has a financing option. I was approved and got my car back in good running condition. They did outstanding. They let me know step by step what they are doing n parts that were needed case I wanted to look em up my self etc. Very honest shop. I had no doubt bout that after reading the reviews.

— Google User Review

I love this place, they are always willing to get me right in and help me out! One time, I broke my key off in the lock and someone was able to get a magnet and get it out for me free of charge, I have gone there multiple times for fixes and they are pretty reasonably priced and quick. Today, my alternator crapped out and I was looking down the barrel of at least two days carless, which isn't really an option. I noticed they were open, on a Saturday (yay!) and pulled in. Not only were they able to get the part in the same day, but they had me out of there and driving happily home in less than two hours! They saved me today and I cannot express how happy I am! Thank you MTA!

— Yelp User Review

Great communication and service; reasonable price and offers resources to help you keep track of recommendations, repairs and maintenance schedules.  Convenient location and hours, responsive to questions and concerns.  Highly recommend!

— Google User Review

I had a pleasent experience and prompt service. I definatly recommend Master Tech if you are in the Vancouver area. They sent me a text when my vechile was finished being repaired with a link to view the inspection that was performed with detailed information and pictures of my vechicle with the issues that needed addressed. Very hepful

— Google User Review

The team at Master Tech Automotive consistently exceeds my expectations by first managing my expectations appropriately, keeping me informed, and advising which repairs are critical and which can be safely deferred. I am happy to partner with Master Tech Automotive to ensure the safety of our vehicles for my family.

— Google User Review

When I brought my car to Master Tech Automotive, they were instantly helpful in every way. First of all, I had to get a tow truck to pick up my car and drop it off there and when the tow truck was running behind, James called me to let me know that they can actually pick it up for me and it would be free with any repairs. That was a huge relief! They were able to replace my fuel pump at a really good price and they also found other issues that I didn't know was wrong with my car. They offered to fix them as well but i declined the offer due to my finances. The customer service there was super professional and very courteous. Ill definitely be bringing my car back in for the other services that need to be done.

— Google User Review

1.  These guys know what they are doing.

2.  They get the job done quickly and in the time promised.

3.  Their prices are fair.

4.  Their work is guaranteed. 

5.  They are just plain good people to work with.

That's 5 stars in by book!

— Google User Review

James is always friendly and informative.  I never feel like they are giving me misleading information. Their availability is great and always finish the work in a timely manner!

— Google User Review

Awsome place. Great service.

— Google User Review

I took My 2004 Jeep Grand Cherokee in with a starting problem.  Kevin and his team of technicians had a diagnosis to me by 11am the same day.  I needed a new fuel pump and fuel filter.  Normally an expensive fix anywhere you go Kevin the GM informed me they could have it done in a day and also offered the finance plan of 6 months same as cash, upon approval.  This would have been definitely helpful, but I did realize I had warranty coverage which help paid for the repair.   Kevin's team had my vehicle back up and running quickly and helped me put some much needed trust in an auto shop, which can be hard for many people.  My Jeep now runs much better now and I can feel the difference in the repair.  I will definitely be taking my Jeep back to Master Tech Automotive in the future as this team of technicians and Kevin the GM are very reliable and straight forward, no up sells or unneeded gimmicks.  Great sevice and reliable.

— Yelp User Review

They were all great! Very reasonable pricing, honest, fast and efficient. I was also assisted with transportation closely nearby from the shop. I would recommend this shop to anyone in the Vancouver/Portland area.

— Google User Review

I have brought both my cars that I have owne over the last three years. I have had nothing but excellence service every time. The staff are very sweet and amazing. They are efficient and pretty fair price. I definitely would recommend them to friends and family.

— Google User Review

Took our car in because we had a coupon for a $20 oil change & inspection. We had never been here before, and we were very pleased with the service. Everyone we interacted with was polite and professional; the service took less time than expected; and we received a detailed report with much lower price estimates than we've gotten anywhere previously! We will definitely be returning to Master Tech Automotive as soon as possible!

— Google User Review

Needed a mechanic right away and didn't want to drive to our usual mechanic in Oregon. They were upfront, friendly, informative and made no attempt to up sale. Was cautious since I am female but everyone I talked to agrees their assessment, quick turn around and price I received were all very good.   I no longer need to take my business out of the area and plan to take our other cars to Master Tech in Vancouver.

— Yelp User Review

I was thoroughly impressed with Master Tech Automotive. I received a coupon in the mail for an oil change and inspection so I decided to try them. I brought my car in first thing in the morning, and they called me about an hour later to ask about fixing some stuff they found during the inspection. I told them to fix some of those things but not others and they did just that! Did not try to up sell me when I decided I didn’t want some of the repairs. The process was easy and very professional— I would highly recommend.

— Google User Review

I've been on the lookout for an auto repair shop I can trust for three years now... and I may have just found it. I called around to several shops both in Vancouver and Portland to get a quote on a brake job for my car and these guys were the only ones to give me a price that was anywhere near what I knew it should cost. In fact, they were spot on the money in their quote and undercut the competition by a significant amount.  When the job ended up being more involved than initially expected, they were super patient and informative when I grilled them about it. I'm so used to getting push back and defensiveness from mechanics for asking the simplest of questions. MAJOR BONUS POINTS to these guys for understanding that car repairs often cause a whole lot of stress and anxiety and for trying to mitigate that vs. fanning the flames.  Not only were my old parts set aside so that I could see the wear firsthand but they also included detailed pictures of what they worked on and placed them in my file. Their attention to detail and the care put into their work was impressive (and I am not easily impressed).  As if all of that wasn't enough, upon returning to my car, I was gifted with a thank you note and an enclosed discount card to use on a future visit. Seriously, what mechanic does that? Who are these automotive repair unicorns?!  Special shout-out to James who works out a deal like a beast and makes it nearly impossible not to earn the trust and confidence of his customers.

— Google User Review

They offer the best service and I have been very happy with them

— Google User Review

These guys are so honest. After their initial estimate, they found that some of the work didn't need to be done. That saved me about $500 off what I thought the job would be. I would recommend this shop to anyone needing automotive work done.

— Google User Review

I brought in my 1993 Honda Del sol for engine issues (was running on 3 cylinders) they did a full electrical check then a compression check found out one cylinder was only at 60 P.S.I. I needed a complete head replacement. The shop also replace the cam. Got the Honda back in a reasonable amount of time and it runs very quietly until you get moving. Running well thank you the master tech team for a job well done will bring my sol to them from now on :) happy customer.!!

— Yelp User Review

I have had some troubles with my car, it’s older and it seems like everything decided to go wrong at once. Master Tech has been very fair, and helpful so far, they have my car right now in fact! I am hoping this is the last time I have to see them for a while, but that being said, if needed I will definitely go back to them. Thank you!

— Google User Review

Have come in for various car problems, they've always been fast and honest. Best value in Vancouver 

— Yelp User Review

These guys are awesome. Very professional. Gave me a quote to fix my pickup and before I could even get home, they called me back and had an even lower quote, so I was happy. Next day it was done as promised. Highly recommended.

— Google User Review

Master Tech Auto is a very friendly and professional shop. Chris and his staff always keep me informed on the process. I've had alot  of issues and am truly greatful for their service.  Support local! Thank you very much for not letting me go 5 days without my car. Very greatful!@@

— Yelp User Review

James and the auto techs took very good care of myself and my vehicle. Their knowledge and expertise was invaluable and the communication was fast and precise. I will continue to call on them for any and all future automotive repairs.

— Google User Review

This was the only shop in 3 that found my problem and fixed it the same day. James was very accommodating as I had called at 11am with my issue.  Got me right in and had it finished quickly & efficiently.  Did not push me to buy parts I didn't needed. I am very happy with there service & integrity.

— Yelp User Review

The guy's at the Vancouver Master Tech Automotive did a fantastic job. I had a rattling sound in my suspension when going over bumps. They gave me a free 15min. inspection. The inspection revealed several things wrong with the left side of my suspension and I needed to leave the vehicle with them to repair. The manager offered to give me a ride to my house several blocks away at no charge. They sent me detailed pictures of problem issues with my suspension and even called to update me on the process. They also recommended other things that needed attention. I was able to decline without any pressure. They were able to pick me up after my vehicle was finished and now my truck drives incredibly smooth. Their work was backed by a 5 year/50,000 mile warranty and I was also given a free 1 year membership to a roadside assistance protection program. I highly recommend these guys and will without a doubt be doing business with them again in the future!

— Google User Review

Chris and company have earned our thanks and trust over 3 years of repairing  and maintaining our different vehicles.  We recommend them to our friends.  They are so good at keeping us informed along each step of the process,  they lay out options,  and let us know what the cost will be. We also dont have long wait times, and usually get in quickly.

— Yelp User Review

They were able to get my car in right away both times and had it back to me quickly. They contacted me a few days later to check if my car was running well. The employees were very informative and explained things clearly.

— Google User Review

I normally hate working with mechanics because I usually work on my own vehicles but in this case I couldn't, and I was very impressed by the guys here. I would recommend them to anyone.

— Yelp User Review

They were all great! Very reasonable pricing, honest, fast and efficient. I would recommend this shop to anyone in the Vancouver/Portland area.

— Google User Review

I have been to many different mechanic shops in Vancouver and this is bar far the best I have experienced to date. The customer service is awesome. James the front clerk explained all issues accordingly and also went out and got his elbow dirty when the shop appeared to be short staffed. The only knock I would say is that my bill was a little higher than I anticipated, however when it comes to vehicle repair I understand that for better service and gaurantees one must pay more. I recommend visiting this location.

— Yelp User Review

My experience here was a great one! I was able to get my car serviced within the hour, and the staff was very knowledgeable and patient with my questions. Will use again for future services!

— Google User Review

great service got it in quickly an was done before I had to get to work. very professional. thank yu James for your honesty and great customer care. will be returning for future work done.

— Google User Review

These guys were a big help , i called them after speaking with a few different places regarding my radiator and they told me to come on in and they'll take a look at it free of charge. this was a big help for me because i don't know much about cars and they told me right what i needed and how much it would be. very nice staff and really on top of things !  10/10 would recommend

— Yelp User Review

I had a great experience at MasterTech the staff is very friendly and knowledgeable got me in and out quickly and efficiently I would highly recommend them to anyone

— Google User Review

I know nothing about cars, I also panic when anything is slightly wrong with my car. The people here, specifically James were so helpful and nice. They explained everything and didn't give up on me when I wasn't sure I could afford the fix. They helped me find financing and kept my anxiety at bay. 10/10 would recommend and will come back.

— Yelp User Review

I'm sort of shocked to see such negative reviews on here, because these guys have been a Godsend for me. I took my car in for an oil change, and they were quick and efficient. Answered all my questions about future servicing needs thoroughly. My tires are low profile, and keep getting low due to pressure drops from the cold weather we've been having. I've run my car down 3 times now asking them to refill the air every time it gets low, and they happily and graciously take care of it for me every time. I'll definitely be back for any future auto needs.

— Yelp User Review

Elan and James were very helpful. I had a squeaky wheel and they gave it the proper care needed to continue my busy day. I appreciate the care I received and fun atmosphere as I waited for my vehicle. Conveniently located next to the Vancouver mall. I would recommend to family and friends. Thank you to the team.

— Google User Review

When I first went to them a dew month ago, I was initially upset. Not by their service but by the price. I got sticker shock. I was married to a mechanic for 20 years, so I got used to him doing all repairs for just the price of parts. Also I am new to Washington and was not aware of the current labor rates in the industry. With that said, They have been wonderful. They offered financing to help me pay for my repairs, which was an easy process. They got all the repairs right the first time. they also did an inspection and et me know everything my car will be needing. When I came back for an overdue tune-up and oil change, they arranged for me to have a ride to and from work and got everything right. I also found out they they can do EVERYTHING that I could ever need on the car including body work. They are now my official one stop car repair place. I would recommend them to anyone.

— Yelp User Review

Elan and James were extremely helpful. I have a warranty with Beaverton Toyota and didn't want to hassle with the drive over the bridge. Quick access to a technician with very friendly customer service. Felt like was at the Hilton. I will recommend my friends and it's conveniently located next to the Vancouver mall. A big thank you to the team of men and women who serviced my vehicle.

— Yelp User Review

Awesome shop! My alternator belt broke, draining my battery, causing my van to break down on the freeway. I also had been having issues with my radiator leaking causing my heater to have issues.  I called Master Tech for help, at 7:53am  They sent a tow truck, which arrived in about 15 minutes. I was in the shop within 1/2 hour, or so, of calling them. They inspected my van and told me my alternator belt had indeed worn out and broken, and I had a bad leak at the bottom of my radiator, (which I had already diagnosed both issues myself). They said they could get me a new radiator and belt both delivered that day and installed by 5pm when they closed.  I had an appointment to go to at 3pm which could not be cancelled, so they called Enterprise Car Rental for me, they came and picked me up, rented me a new mini van at the shop's discount rate, so I could be sure to make my appointment on time. That was at 9:30 ish. They called me at 1:39 to let me know my van was ready.  I completed my errands, went to my appointment, and dropped off the rental van on the way back to get my van.  Great warranty on both parts and labor. Awesome customer service. Reasonably priced. You won't be sorry!

— Yelp User Review

There service was above and beyond my expectations.!!!

— Facebook User Review

There is nothing better than knowing my boys are driving safe vehicles. This confidence comes from work completed by Master Tech! Thank you!!!

— Facebook User Review

They were great! We didnt have an apt but they fit us in and it was done within a couple hours!

— Facebook User Review

These guys are awesome. Brought my rig in on a Saturday and they had it running quicker than I could've hoped on the same day. Read noble prices and super nice staff. 10/10 would trust them with my chevy again.

— Facebook User Review

A thank you is not adequate for their awesomeness! We hit a deer that took out the front end of the truck while heading home to idaho. Knowing we needed to get home tonight they went above and beyond to make that happen. Professional fair friendly and knowledgeable! They had major repairs done including parts ordered i within a matter of hours!

— Facebook User Review

There the best place to get your car fixed . efficient high quality work and time efficient . Thank for fixing my car . Highly recommended

— Facebook User Review

I was a little reluctant to go into an auto body shop by myself. Many claim they take advantage of females who are unfamiliar with vehicles. However, I was met with a pleasant smile, I was listened to and within 10 minutes, a service man looked at my car, told me my options, and fixed it on the spot! Free of charge! I was floored. They just earned my customer loyalty, as I will be in to see them about oil changes and any other service I need. Go see Kevin Krecklow at Master Tech Automotive!

— Facebook User Review

My husband was broke down after having the car in the dealership shop for a week and half! Thanks to these guys "Bryan" and "Brandon" he was able to make the basketball game he was on his way to watch. We will be taking all our vehicles to them from now on and we live in Chehalis WA.

— Facebook User Review

Another shop said I would have to pay $10,000 to get my car fixed. Master Tech took a look at the problems and in the end I only paid $5,600. They were very helpful and assisted me with any questions I had.

— Facebook User Review

Master tech and their team are awesome!! The level of proessionalism is higher than any I've experienced in a long time. They got my car right in and was done by the time stated. Kevin stayed in contact each step of the way letting me know what was wrong and the cost estimates to fix it. I didn't feel like i was just the another job, I was a person to them and was treated like I was the most important person in that moment. I would highley reccomend this shop to anyone. Thank you Kevin and the Mater Tech Team!!!

— Facebook User Review